Cayzu is a help desk software that can be used to create an end-user help portal for any website or business. Easily create tickets, articles, contacts, and export reports from a single platform. The admin panel will let users customize the help portal or knowledge base according to their needs.
Software Type: Help Desk Software
Operating System: Online
Cayzu can be used to create a help portal for various businesses and websites. It has all the essential features which one needs to offer a great help portal page to the visitors or to their customers. It has a ticker creating facility and articles creation facility. Users can add contact details for customers and export reports from the platform very easily.
The admin panel of the platform lets users customize it by adding a logo and customizing the help portal page and much more. While designing the help portal one can always use the end-user portal to see how the actual page would look and modify it to make it more attractive by adding various plugin and features.
Users can easily create a ticket and assign them to team members to easily resolve any issue with the website visitors or customers. It offers bulk assign, reply, merge, export, and delete feature which can be used to save time by performing multiple tasks at once. One can preview the ticket and resolve it by clicking on that directly.
Create new tasks easily and add priority and status for each task or easily filter the existing tasks according to their priority. The ticket creation option also has various categories such as a solved and unsolved ticket, spam, suspended and much more.
Admin can easily create articles for various purposes. Add FAQs for customers to solve the issue and also create various articles and training modules for team members to solve the issue. It can be configured with various chatbots and third party application or even with the existing help page to answer the various questions of the customers.
The platform can be used to collect various information from the customers such as name, email, last seen and more. It can be used to generate leads and send emails or messages later when their tickets are resolved by the support team. It can be also used to generate reports and export the report as CSV to use it with other third-party platforms.
The admin panel can be accessed from the dashboard of Cayzu. Users can add their logo, set up email, create custom fields, manage the end-user portal and customize it as per the requirements. It will let users add tags, satisfaction management, ticket settings and much more.
The dashboard has an option called end-user portal where users can access the end-user portal and customize it as per their brand. The end-user portal let users see how the actual help portal page would look like in real-time.
Cayzu offers various integration and plugin to configure it further. Some of the popular integration options are Google, Hubspot, Dropbox, Twitter and more. It also has an option where admin can generate an API key to configure it with the actual website. The platform lets you choose trusted IP addresses for enhancing the security of the help portal.
Cayzu offers a great help desk platform to easily manage all the customer interaction and help related queries in one place. The interface is very easy to use and easily lets you personalize it assign roles to your team members to effectively manage the help portal.