Elevio is help desk software that lets you create a knowledge base for your customers and team members. Add contents, add an assistant and automation for helping the team members and customers to find about anything such as announcements, updates about products and services, and more.
Software Type: Help Desk Software
Operating System: Online
Elevio is a help desk software to manage all the help related content and create a knowledge base or help portal for your customers and team members to assist them on any issue. The tool lets users create content such as announcements and updates quickly by using the quick add feature of the platform. The dashboard view offers a compact view of everything in a single place.
Users can edit any content from the dashboard itself. It also offers an automation option to easily assist team members. Finally, it offers a lot of integrations and API and provides the option to block specific IP addresses for increasing security.
Elevio has a quick add feature that lets users create content related to anything on the go. As the platform is for the help and support so one can easily create a knowledge portal by clicking on the “add your content” option of the dashboard menu.
Users can further categorize the contents according to their uses and filter them to easily find a specific one. It also offers various information about content such as keyword, content views, status, last update and more.
Workspace hub is an option in the dashboard menu which can be used to collaborate with all the team members in a single place. Here team members can add their suggestions; message and the admin can review and then change the status as completed when specific work is done. It offers the facility to add various filters to easily manage everything efficiently.
The content delivery feature let users add custom forms in their content to collect information from the team members or customers. Users can add RSS feeds, embed URL and they can check the site status and set up a trigger for automation and creating help desk tickets creation process.
The Report and Analytics feature offer a comprehensive view of the usage statistics. Admin can get the data about answers delivered, assistant open rate, search hit rate, deflection rate, and much more.
Elevio offers various pricing and plans. One can use the platform for free. To use the premium features users can upgrade their existing plans easily from their dashboard. The premium plans start from 79 USD.
Elevio offers a unique API that can be configured with any third-party platform. It offers a range of integrations and plugin. Some of them are Zapier, Desk.com, Freshdesk, Groove, Kustomer, Uservoice, Zendesk, Helpscout, Teamwork Desk, Salesforce, WordPress, Slack, HubSpot, and more.
The dashboard and the user interface of the platform are very easy to use. It offers a quick add feature where users can quickly add an article, category, helper, team member, hub card etc. The quick add function can be accessed by clicking on the plus icon of the dashboard menu.
Elevio is a tool for creating a knowledge portal very easily. It let the users manage everything from a single platform. The customization and integration options can make the support process easier as well as engaging.