LiveAgent

LiveAgent is an all in one solution to offer live chat support to the website visitors. It has all the essential options to easily manage chats across all the channels. The dashboard view offers a compact view of everything happening in one place.

Software Type: Live Chat Software

Developer: LiveAgent

Operating System: Online/Windows/ Mac/iOS/Android

LiveAgent: An Overview

LiveAgent is a live chat solution for small and medium-sized businesses that offers a unified live chat management portal for better customer support and tracking. It has all the essential features Dashboard view, Ticket management, Chat and Call support, Reporting, Customer portal, and more. The application can be used for free and it can be used to create a separate knowledge base for customers.

LiveAgent: Key Points to Consider

Dashboard:

LiveAgent offers a dashboard view where one can view everything in one place. Dashboard view offers a department-wise view to see the pending tickets for each department. It offers agent wise view to see who is online and available for solving tickets or chat. The dashboard view provides a leaderboard view where one can access the top performing agents and offers various daily, weekly and monthly stats about them which includes work time, ranking, total answers, rewards, and much more.

Ticket Management:

It offers a ticket management feature where one can view all the tickets across all channels in a single place. Create a new ticket by clicking on the "create ticket" option and change its status, add source, tags, and assign to any agent. It offers a follow-up function and lets someone create a ticket and categorize it by applying various filtering options.

Chat and Calls:

LiveAgent offer the chat and calls functionality where one can add a customized chat/call button to any website or social media site. It offers easy tracking of all the conversations, Visitor's location viewing facility and let one set up the chat slot and agent availability for better management. The audio and video call facility can be directly added to the website.

Reports and Analytics:

LiveAgent offer a comprehensive view of all the information and it can be easily accessed through the report menu of the application. One can get an overview of all the chats and filter it by days, weeks, months, and even years. Custom filters can be added for getting more details analytics of all the data. It provides a performance report, agent report, ticket history data, department wise report, channel report, tag report, and more.

LiveAgent: Pricing & Plans

LiveAgent offers various pricing and plans. One can use it for free and then purchase the premium plan for better live chat management features. The price starts from 15 USD.

Additional Features

Customer Portal:

LiveAgent offers a unique customer portal option where one can add information about the website visitors or the customers. Apart from that one can easily create a knowledge base for offering a faqs section where customers can get help from. It also offers the functionalities to create a forum and offer a search widget that can be added to a website for giving the customers to search and access the support and faqs directly from the chat option.

Integration and APIs:

It can be configured with so many other platforms and it offers so many customizable features that can be used to enhance the functionality of the application. The platform can be configured with email, contact form, Facebook, Twitter, Slack, and much more. Add agents and departments on the go and offers a lot of plugin, gamification option, APIs and languages to provide better support. The automation feature which can be used as a chatbot.

LiveAgent: Final Verdict

LiveAgent is a live chat management system which is an all in one solution, which offers some of the unique features for providing easy support to your customers and to easily manage everything from a single platform. 

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